Scoozer – Privacy Policy

Last Revised: May 6th, 2026.

Scoozer Enterprises, LLC (“Scoozer,” “we,” “us,” or “our”) values your privacy and is committed to protecting your information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use our website, mobile application, scooters, and related services (collectively, the “Service”).

This Privacy Policy is incorporated into and forms part of Scoozer’s Terms of Use and Rental Agreement.

1. SCOPE OF THIS POLICY

This Privacy Policy applies to information we collect through:

  • The Scoozer mobile application
  • The Scoozer website
  • Customer support communications (including phone, email, and text)
  • Interactions related to your use of the Service
  • Your use of Scoozer scooters and related systems

This Privacy Policy does not apply to third-party services or websites that Scoozer does not control.

2. INFORMATION WE COLLECT

We collect information necessary to operate the Service, process transactions, support users, and ensure proper and safe usage.

2.1 Information You Provide Directly

When you create an account or interact with the Service, you may provide:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Payment information (processed through third-party payment providers)

Scoozer does not store full payment card details. Payment information is handled securely by third-party processors.

2.2 Usage and Rental Information

We collect information related to your use of the Service, including:

  • Rental start and end times
  • Duration of rides
  • Scooter usage activity
  • Interaction with App features

2.3 Device and Technical Information

We may collect:

  • Device type and operating system
  • App usage data
  • IP address
  • Network-related information

2.4 Location Information

Scoozer scooters and systems may collect location data necessary to:

  • Operate the Service
  • Locate scooters
  • Ensure scooters remain within permitted areas
  • Prevent misuse or unauthorized activity

2.5 Communications

We collect information from communications between you and Scoozer, including:

  • Customer support inquiries
  • Emails, phone calls, and messages
  • Feedback and other interactions

2.6 Information from Third Parties

We may receive limited information from third-party service providers, such as payment processors, to:

  • Confirm transactions
  • Prevent fraud

3. HOW WE USE YOUR INFORMATION

We use your information for legitimate business purposes, including:

  • Providing and operating the Service
  • Processing payments
  • Managing user accounts
  • Providing customer support
  • Monitoring scooter usage and safety
  • Enforcing our Terms of Use and Rental Agreement
  • Preventing fraud, misuse, or unauthorized activity
  • Improving the Service and user experience
  • Communicating with you regarding your account or the Service

4. HOW WE SHARE INFORMATION

Scoozer does not sell your personal information.

We may share information in the following circumstances:

  • Service Providers: With vendors who help operate the Service (e.g., payment processors, technical providers)
  • Legal Requirements: When required by law, legal process, or government request
  • Protection of Rights: To protect the rights, safety, or property of Scoozer, users, or others
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

All sharing is limited to what is reasonably necessary.

5. DATA RETENTION

We retain information for as long as necessary to:

  • Provide the Service
  • Maintain business and financial records
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Certain information may be retained even after account closure where required or permitted by law.

6. DATA SECURITY

Scoozer uses reasonable administrative, technical, and organizational safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

7. AGE LIMITATIONS

The Service is intended for individuals 18 years or older.

Scoozer does not knowingly collect personal information from individuals under 18. While minors may ride as passengers, they may not create accounts or provide personal information.

8. YOUR RIGHTS AND CHOICES

You may:

  • Request access to your information
  • Request correction of inaccurate data
  • Contact us regarding how your information is used

Requests may be submitted using the contact information below.

9. ACCOUNT DELETION AND DATA RETENTION AFTER DELETION

Users may request deletion of their account by contacting Scoozer using the contact information provided below.

Account deletion is not currently available directly through the App.

Upon receiving a deletion request:

 

  • Scoozer will take reasonable steps to deactivate the account
  • Certain information may be retained for a limited period of time as necessary to:
  • Complete any active or recent transactions
  • Review or resolve outstanding charges, disputes, or claims
  • Comply with legal, accounting, or regulatory obligations
  • Enforce our Terms of Use and Rental Agreement

After this review period, Scoozer will delete or anonymize personal information where reasonably practicable and permitted by law.

10. COOKIES AND TRACKING TECHNOLOGIES

Scoozer may use cookies or similar technologies to:

  • Improve functionality
  • Analyze usage
  • Enhance user experience

You may control certain tracking features through your browser or device settings.

11. THIRD-PARTY LINKS

The Service may contain links to third-party websites or services. Scoozer is not responsible for their privacy practices.

12. MARKETING AND COMMUNICATIONS

Scoozer may send you service-related communications, including account updates and important notices.

Scoozer may also send promotional communications where permitted by law. You may opt out of non-essential communications by following the instructions provided.

13. CHANGES TO THIS PRIVACY POLICY

Scoozer may update this Privacy Policy at any time. Changes are effective when posted.

Continued use of the Service after changes are posted constitutes acceptance of the updated policy.

14. CONTACT US

If you have any questions about this Privacy Policy or how your information is handled, you may contact Scoozer at:

  • Phone: 956-319-0162
  • Email: team@scoozer.net