Terms of Use

Last Updated: May 6th 2026

These Terms of Use (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Scoozer Enterprises, LLC (“Scoozer,” “we,” “us,” or “our”). These Terms govern your access to and use of Scoozer’s website, mobile application, scooters, and related services (collectively, the “Service”).

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, the Rental Agreement, and the Privacy Policy (collectively, the “Legal Terms”). If you do not agree,gm you must not use the Service.

1. IMPORTANT NOTICE REGARDING DISPUTES

These Terms contain provisions that affect your legal rights, including an agreement to resolve certain disputes through arbitration and a waiver of class actions. Please read Section 19 carefully.

Scoozer Enterprises, LLC’s
Rates, Fine & Fees

Subject to revisions and modifications.
Pricing:
Plan
Starting at $39 for up to 4 hours during mall hours. Add $20 for unlimited use until the mall closes (only charged if your ride exceeds 4 hours)$39
Miscellaneous Fines & Fees:

You have read and agree to the following fines and fines. You authorize Scoozer Enterprises, LLC to charge my method of payment for breaking the following rules: 
Furthermore, you agree to be contacted by Scoozer Enterprises, LLC, insurance companies, the police, shopping center administrators or other parties involved during your rental. You may be asked to cover other fees including any related fines incurred by Scoozer Enterprises, LLC.

ViolationAmount
Failing to return your rental to the parking station$150 (+taxes) Service Fee + Amount of Ticket + any related fines incurred by Scoozer.
Exceeding the 7 kilometer/hour speed limit: Reported by security, staff, shoppers, management or store owners for exceeding the 7 kilometer/hour speed limit. This includes tampering or attempting to tamper with scooter settings to increase scooter speed.$150 (+taxes) Service Fee + Amount of Ticket + any related fines incurred by Scoozer.
Renting or riding under the age of 18 years oldFine: $150 (+taxes) violation fee + any related fines incurred by Scoozer
Unauthorized parking$150 (+taxes) Service Fee + Amount of Ticket + any related fines incurred by Scoozer.
Leaving the shopping center including driving the scooter to the parking lot$150 (+taxes) Service Fee + Amount of Ticket + any related fines incurred by Scoozer.
Scoozer towed/Retrieval Fee$20 + Towing fees if applicable + any related fines incurred by Scoozer.
Safety violation$150 (+taxes) Service Fee + Amount of Ticket + any related fines incurred by Scoozer.
Scoozer damage feeUp to $750 (+taxes) + Amount of Ticket + any related fines incurred by Scoozer.
Riding on/within a prohibited area such as planters$150 (+taxes) Service Fee + Amount of Ticket + any related fines incurred by Scoozer.
Stolen ScoozerUp to the total cost of the scooter (+taxes) + Amount of Ticket + any related fines incurred by Scoozer.
Scooter key lost or stolen$150 (+taxes) Service Fee + Amount of Ticket + any related fines incurred by Scoozer.
Multiple Ride Cancellation Fee$39 (+taxes)/cancelation
Declined Credit Card Payment For Owed Payments$39 (+taxes) + owed amount
Excessive Cleaning RequiredUp to $150 (+taxes), depending on severity + Amount of Ticket + any related fines incurred by Scoozer.

2. DEFINITIONS

For purposes of these Terms:

“App” means Scoozer’s mobile application.

“Website” means Scoozer’s website and related web services.

“Service” includes the App, Website, Scooters, and all related services provided by Scoozer.

“Scooter” means any electric mobility device made available by Scoozer.

“User” means any individual accessing or using the Service.

“Account Holder” or “Renter” means a User who creates an account and initiates a rental.

“Content” includes all text, images, graphics, software, and materials.

“Marks” refers to Scoozer’s trademarks, logos, and branding.

“Communications” includes emails, phone calls, text messages, and app notifications.

“Contributions” means any content submitted by Users.

3. ELIGIBILITY

You must be at least eighteen (18) years old to create an account or operate a Scooter. By using the Service, you represent that you meet this requirement and have the legal capacity to enter into this Agreement.

4. DESCRIPTION OF THE SERVICE

Scoozer provides electric scooters that Users may locate, unlock, and use through the App. Scooters are intended for use within designated shopping mall environments.

Scooters:

  • Must be used only inside approved mall areas
  • Must be returned to Scoozer’s designated parking stations
  • Are provided on a first-come, first-served basis

Scoozer does not guarantee the availability of any Scooter or uninterrupted operation of the Service.

5. ACCOUNT REGISTRATION AND SECURITY

To access certain features of the Service, you must create an account and provide accurate information. You are responsible for maintaining the confidentiality of your account and for all activity that occurs under your account.

You agree not to share your account credentials or allow unauthorized use.

6. USER RESPONSIBILITY

You are responsible for all use of the Service under your account.

This includes responsibility for:

  • Any person you allow to operate a Scooter
  • Any passengers, including minors
  • Any interaction with third parties or property

Even if another person is operating the Scooter, your account remains responsible for the rental.

7. PASSENGERS

Scooters are designed with two seats. In general, one person should occupy each seat.

However:

  • Children may ride as passengers
  • A small child may sit on the lap of a parent or legal guardian
  • Young children may share a seat if it is safe and does not interfere with operation

Any minor must be supervised by an adult at all times.

You are responsible for ensuring that all passengers are seated safely and appropriately.

8. ACCEPTABLE USE

You agree to use the Service in a safe and responsible manner.

You may not:

  • Operate a Scooter outside the shopping mall
  • Use the Scooter in a reckless or unsafe manner
  • Damage, tamper with, or misuse any Scooter
  • Interfere with the operation of the Service or other users

9. FEES AND PAYMENTS

By using the Service, you agree to pay all applicable fees. Pricing is displayed before starting a rental and may vary.

You authorize Scoozer to charge your payment method for:

  • Rental fees
  • Extensions
  • Retrieval fees
  • Damage or misuse costs

If payment fails, Scoozer may retry the charge and pursue collection as permitted by law.

10. NO REFUND POLICY

All rentals are final and non-refundable once a ride begins.

If a technical issue occurs, Scoozer may, at its discretion, provide access to another Scooter or extend your rental period. These actions are provided as a courtesy and do not create a right to a refund.

11. LOSS OR UNAUTHORIZED USE

Scooters must remain inside the mall. If a Scooter leaves the premises, it may be treated as lost, stolen, or unauthorized use.

You are responsible for all resulting costs, including recovery and replacement.

12. DATA AND TRACKING

Scoozer may collect location, usage, and operational data from the Service and Scooters for purposes including service operation, safety, and enforcement of these Terms.

13. SERVICE AVAILABILITY AND MODIFICATIONS

Scoozer may modify, suspend, or discontinue the Service at any time without notice. This includes changes to pricing, availability, and features.

14. INTELLECTUAL PROPERTY

All Content, Marks, and technology associated with the Service are owned by Scoozer or its licensors.

You may not copy, reproduce, distribute, reverse engineer, or otherwise use any part of the Service without permission.

15. CONTRIBUTIONS

Any content you submit may be used by Scoozer for business purposes without compensation to you.

16. COMMUNICATIONS

You agree to receive Communications from Scoozer related to your account and use of the Service.

17. DISCLAIMERS

The Service is provided “as is” and “as available.”

Scoozer does not control how Scooters are used once a rental begins and does not guarantee that the Service will be uninterrupted or error-free.

18. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Scoozer is not responsible for injuries, damages, or losses arising from use of the Service, including those involving drivers, passengers, or third parties, except where liability cannot be limited by law.

19. DISPUTE RESOLUTION AND ARBITRATION

19.1 Informal Resolution

Before initiating arbitration or legal proceedings, you agree to contact Scoozer and attempt to resolve the dispute informally. You must provide a written description of the issue, along with your contact information. Both parties agree to attempt resolution in good faith for a period of thirty (30) days.

19.2 Agreement to Arbitrate

Except for claims that cannot legally be arbitrated or that qualify for small claims court, you and Scoozer agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Rental Agreement, or the use of the Service will be resolved through binding arbitration.

19.3 Arbitration Process

Arbitration will be conducted by a neutral arbitrator under generally accepted arbitration procedures. The arbitration may be conducted remotely, by phone, or in a location reasonably convenient to the parties.

The arbitrator will have the authority to award any relief available under applicable law.

19.4 Costs and Fees

Each party will initially bear its own legal fees and costs. However, the arbitrator may award reasonable attorneys’ fees and costs to the prevailing party where permitted by law, including in cases of bad faith or violation of this Agreement.

19.5 Class Action Waiver

You and Scoozer agree that all disputes will be brought on an individual basis and not as part of any class, collective, or representative action.

19.6 Opt-Out Right

You may opt out of this arbitration provision within thirty (30) days of first accepting these Terms by contacting Scoozer in writing.

19.7 Survival

This arbitration provision will survive termination of your use of the Service.

20. GOVERNING LAW AND VENUE

These Terms are governed by the laws of the State of Texas. Any legal action not subject to arbitration must be brought in courts located in Texas.

21. FORCE MAJEURE

Scoozer is not responsible for delays or failures caused by events beyond its control.

22. ASSIGNMENT

Scoozer may assign these Terms without restriction. You may not assign your rights without consent.

23. SURVIVAL

Provisions relating to liability, indemnification, payments, and dispute resolution survive termination.

24. ELECTRONIC AGREEMENT

This Agreement is entered into electronically and is legally binding as if signed.

25. CHANGES TO TERMS

Scoozer may update these Terms at any time. Continued use of the Service constitutes acceptance.

26. RELATIONSHIP TO RENTAL AGREEMENT

The Rental Agreement governs scooter use, safety, liability, and operational rules. In case of conflict, the Rental Agreement controls.

27. ENTIRE AGREEMENT

These Terms, together with the Rental Agreement and Privacy Policy, constitute the entire agreement.

28. CONTACT US

If you have any questions or need to contact Scoozer, you may reach us at:

Phone: 956-319-0162

Email: team@scoozer.net